Discrimination is Against the Law
Osseo Gardens Assisted Living complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Osseo Gardens Assisted Living does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Osseo Gardens Assisted Living
Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Renae Novak, LALD.
Contact Information
If you believe that Osseo Gardens Assisted Living has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Renae Novak, LALD
525 2nd St. SE
Osseo, MN 55369
PH: 763-315-4869
Fax: 763-402-7830
Email: renae.novak@vqpm.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Phil Apel, LALD is available to help you.
Filing a Civil Rights Complaint
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at this link.
